Privacy
Effective Date: 2024-09-08
Introduction
At Bisina Systems LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it.
Information We Collect
- Metrics for App Usage: We collect data on how you use the MyPool app, including the features you interact with and the frequency of use. This helps us improve the app and provide a better user experience.
- Logs from the App and Physical Device: We collect logs from both the MyPool app and the physical MyPool device. These logs may include information about device performance, error reports, and other diagnostic data to help us maintain and improve our services. Logs and telemetry necessarily need to be collected from our physical devices in order to remotely control them.
- Minimal PII: We collect the minimum aount of information about you personally, such as your zip code and email address to provide location-based services and to communicate with you about your device health, app/firmware updates, and provide you promotional offers for other products and Bisina Systems accessories.
How We Use Your Information
- Improving Our Services: The data we collect helps us understand how our users interact with MyPool, allowing us to make improvements and enhance the overall user experience.
- Communication: We use your email address to send you important updates, newsletters, and promotional offers. You can opt out of these communications at any time.
- Diagnostics and Maintenance: Logs from the app and physical device help us diagnose issues, perform maintenance, and ensure the smooth operation of MyPool.
Data Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.
Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us at support@bisinasystems.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through the MyPool app.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Bisina Systems LLC
Email: support@bisinasystems.com
Phone: (330) 278-8104